Warranty and delivery
Warranty conditions
At Loire Design we strive for the highest quality and craftsmanship in our custom furniture. We apply the Belgian legal warranty conditions, so you can order from us with confidence.
1. Legal Warranty
Every custom-made piece of furniture is covered by the legal guarantee of 2 years . This means that if a product has a manufacturing defect or fault that is not due to normal use, we will provide repair, replacement or an appropriate solution free of charge.
2. Exception to the Right of Withdrawal
Since custom products are manufactured entirely according to your specifications, the order falls outside the right of withdrawal (art. VI.53, 3° of the Code of Economic Law). This means that returns or cancellations after production are not possible.
3. What is covered under warranty?
✔ Manufacturing errors or defects upon delivery
✔ Construction problems that occur within the warranty period
✔ Problems with materials or workmanship that are not due to misuse
4. What is not covered by the warranty?
✘ Normal wear and tear or damage due to misuse
✘ Damage due to exposure to moisture, extreme temperatures or direct sunlight
✘ Discolorations and natural variations in wood or other materials
5. How to file a warranty claim?
If you have a problem, please contact us at loiredesign@hotmail.com with a clear description of the problem and photos of the furniture. We will provide a solution as soon as possible.
Do you have any questions? Our customer service is here for you!
Delivery and custom delivery
Standard delivery : Our standard delivery includes transport to the front door at the specified delivery address. Delivery will take place within the agreed period and will be communicated to you in advance.
Personal Delivery by Appointment : For exclusive and custom orders, we can arrange a personal delivery by appointment in consultation, so that your furniture is delivered at exactly the right time and according to your wishes.
Once your custom furniture arrives at our warehouse, we will contact you to schedule a delivery appointment at a time that suits you best.
Do you have specific wishes or questions about the delivery? Feel free to contact us, we are happy to think along with you!
Right of withdrawal and return
Standard products
- Customers have the right to return a standard product within 14 days of receipt without giving any reason (art. VI.47 WER).
- The product must be returned undamaged, unused and in its original packaging . If the product is damaged or incomplete, we reserve the right to apply a reduction in value.
- Return costs are at the customer's expense, unless the product was delivered defective.
Custom products
- Since custom-made products are manufactured specifically according to the customer's specifications, there is no right of withdrawal (Art. VI.53, 3° WER).
- Cancellation of a custom order is only possible before the start of production. Maximum 24 hours after the order.
Costs and risks of returns
The costs and risk of returns are entirely borne by the
counterparty, also in the case of return based on revocation (see article 6).
In the event of a valid return, we are only obligated to credit or exchange the item once the returned product has been received and inspected.
Please note! The product information will tell you whether the item is a standard product or a custom product.