Moreover, the piece of the maîtresse on a modern table and the accent decor in a minimalist environment, the vase torn at attention and suscite the conversation while being exposed.
Warranty conditions
At Loire Design we strive for the highest quality and craftsmanship in our custom furniture. We apply the Belgian legal warranty conditions, so you can order from us with confidence.
1. Legal Warranty
Every custom-made piece of furniture is covered by the legal guarantee of2 years . This means that if a product has a manufacturing defect or fault that is not due to normal use, we will repair, replace or provide an appropriate solution free of charge.
2. Exception to the Right of Withdrawal
Since custom products are manufactured entirely according to your specifications, the order isoutside the right of withdrawal(art. VI.53, 3° of the Code of Economic Law). This means that returns or cancellations after production are not possible.
3. What is covered under warranty?
✔ Manufacturing errors or defects upon delivery ✔ Construction problems that occur within the warranty period ✔ Problems with materials or workmanship that are not due to misuse
4. What is not covered by the warranty?
✘ Normal wear and tear or damage due to misuse ✘ Damage due to exposure to moisture, extreme temperatures or direct sunlight ✘ Discolorations and natural variations in wood or other materials
5. How to file a warranty claim?
If you experience any problem, please contact us atloiredesign@hotmail.comwith a clear description of the problem and photos of the furniture. We will provide a solution as soon as possible.
Do you have any questions? Our customer service is here for you!
Delivery and custom delivery
Standard delivery : Our standard delivery includes transport to the front door at the specified delivery address. Delivery will take place within the agreed period and will be communicated to you in advance.
Personal Delivery by Appointment : For exclusive and custom orders, we can arrange a personal delivery by appointment in consultation, so that your furniture is delivered at exactly the right time and according to your wishes.
Once your custom furniture arrives at our warehouse, we will contact you to schedule a delivery appointment at a time that suits you best.
Do you have specific wishes or questions about the delivery? Feel free to contact us, we are happy to think along with you!
Right of withdrawal and return
Standard products
Customers have the right to request a standard product within14 daysto be returned after receipt without giving any reason (art. VI.47 WER).
The product mustuntouched, unused and in original packagingto be returned. If the product is damaged or incomplete, we reserve the right to apply a reduction in value.
Return costs are at the customer's expense, unless the product was delivered defective.
Custom products
Since custom products are manufactured specifically according to customer specifications,there is no right of withdrawal(art. VI.53, 3° WER).
Cancellation of a custom order is only possible before the start of production. Maximum 24 hours after the order.
Costs and risks of returns
The costs and risk of returns are entirely borne by the counterparty, also in the case of return based on revocation (see article 6). In the event of a valid return, we are only obligated to credit or exchange the item once the returned product has been received and inspected.
Please note! The product information will tell you whether the item is a standard product or a custom product.
Beautiful shop with a unique collection of designer furniture. The service was excellent, and the staff really helped me with the design of my living room. Highly recommended!
Kim
Utrecht
★★★★
Absolutely stunning furniture and top-notch service. The staff helped me find the perfect pieces for my home. I'll definitely be coming back!
Mike
Las Vegas
★★★★
An impeccable service and the furniture design is of great quality. You will be very careful with your cherries for your salon. Thank you for your beautiful experience!
Louise
Bordeaux
★★★★★
Wonderful design furniture and a friendly team. The decision was made between profession and individual. I am passionate!
David
Berlin
★★★
Beautiful furniture and friendly staff. Delivery took a little longer than expected, but it was worth the wait.
Paul
Zealand
★★★
Great selection and stylish designs. Delivery took a bit longer than expected, but the quality made up for it.
Jake
London
★★★★
Very nice furniture and good service. With little delay in your life, you are satisfied with the final result.
★★★★★
Tolle Auswahl und hochwertige Möbel. Ein Stern Abzug wed der Lieferzeit, aber ansonsten everything great!
