Warranty conditions
At Loire Design we strive for the highest quality and craftsmanship in our custom furniture. We apply the Belgian legal warranty conditions, so you can order from us with confidence.
1. Legal Warranty
Every custom-made piece of furniture is covered by the legal guarantee of 2 years . This means that if a product has a manufacturing defect or fault that is not due to normal use, we will repair, replace or provide an appropriate solution free of charge.
2. Exception to the Right of Withdrawal
Since custom products are manufactured entirely according to your specifications, the order is outside the right of withdrawal (art. VI.53, 3° of the Code of Economic Law). This means that returns or cancellations after production are not possible.
3. What is covered under warranty?
✔ Manufacturing errors or defects upon delivery
✔ Construction problems that occur within the warranty period
✔ Problems with materials or workmanship that are not due to misuse
4. What is not covered by the warranty?
✘ Normal wear and tear or damage due to misuse
✘ Damage due to exposure to moisture, extreme temperatures or direct sunlight
✘ Discolorations and natural variations in wood or other materials
5. How to file a warranty claim?
If you experience any problem, please contact us at loiredesign@hotmail.com with a clear description of the problem and photos of the furniture. We will provide a solution as soon as possible.
Do you have any questions? Our customer service is here for you!